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By Bill Wortman

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1999) © QUALITY COUNCIL OF INDIANA CQE 2006 II. II-15 (65) MANAGEMENT & LEADERSHIP QUALITY FOUNDATIONS Dr. Joseph M. Juran (Continued) Statement on quality: Adopt a revolutionary rate of improvement in quality, making quality improvements by the thousands, year after year. Dr. Juran also defined quality as fitness for use. M. Juran started in quality after his graduation from engineering school with an inspection position at Western Electric’s Hawthorne plant in Chicago in 1924. He left Western Electric to begin a career in research, lecturing, consulting, and writing that has lasted over 50 years.

II-2 (41) MANAGEMENT & LEADERSHIP QUALITY FOUNDATIONS Management and Leadership Management and Leadership is presented in the following topic areas: C C C C C C C C C Quality foundations Quality management systems ASQ code of ethics Leadership principles Facilitation techniques Communication skills Customer relations Supplier management Barriers to quality improvement © QUALITY COUNCIL OF INDIANA CQE 2006 II. II-2 (42) MANAGEMENT & LEADERSHIP QUALITY FOUNDATIONS Quality Evolution There have been a number of hot quality topic areas that arrive, build, maintain, wane, and fade.

More education and training in quality control 2. Quality circles are really only 20% of the activities for CWQC 3. Participation by all members of the company 4. Having QC audits 5. Using the seven tools and advanced statistical methods 6. Nationwide quality control promotion activities CWQC involves the participation of workers from top to bottom of the organization and from the start to the finish of the product life cycle. CWQC requires a management philosophy that has respect for humanity.

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